TERMS & CONDITIONS
We kindly ask that you read our terms and conditions before completing your reservation.
Tickets: The 'hop on hop off ticket' is valid for 48 hours from your first boarding. The customer must keep the tour ticket safe at all times. Customers found travelling without a valid ticket will be charged the full ticket price. You must show or purchase your ticket when boarding the bus. You will not be permitted to join a tour without a valid ticket.
Children, students and discounts: Children aged 0–8 travel free on hop on hop off buses, if accompanied by a dedicated adult (1 adult /1 child) and as long as the child does not occupy a seat to the exclusion of a fare-paying passenger. Children over the age of 8 are defined as students, they get a 20% discount off the full ticket price. Students above 18 must show their international student card to receive the 20% discount. Customers with a valid Budapest Card also receive a 20% discount from hop on hop off service. In our other programs children under 6 years may participate for free. Children between 6 and 14 must pay 50% of the original price.
Departure points and times: The 'hop on hop off' departure points, stops and times are defined by the Program Centrum Ltd. The company endeavors to provide departure points, stops and times for the service which are as accurate as possible. However, the company reserves the right to vary such departure points, stops and times without notice as circumstances require. Other programs' tours begin and end in the city center at our main office (H-1051 Budapest József Attila utca 24). For the Folklore and Exclusive Folklore Show we will return guests to their accommodations. The advertised prices, both online and in print, include the pick up service from your accomodation within Budapest to the meeting point of the guided tours. You will be picked up from your accomodation approximately 30 minutes before the start of a tour.
Tour route: The company reserves the right to deviate from the route of a service in the event of marches, parades, or where reasonably prudent to do so in the light of circumstances beyond the company’s control. The company reserves the right to provide English & German live guided tours as required. We reserve the right to change the program, prices as well as the terms and conditions.
Buses: The companies reserve the right to operate with replacement buses at any time. For safety reasons all customers are required to remain seated while the bus is in motion. During busy times, seating cannot be guaranteed. Boarding depends on free capacity. Green buses operate a 25-language audio-guide, but the company maintains the right to operate with English live guide should complications with the alternatives arise. Pink buses operate with live English and German guides. The program guides are guaranteed to speak English and German, however for an additional price we can provide guides who speak other languages.
Boat: The river cruise is operated by Dunayacht Ltd. The boat ticket is valid until the 31st December 2015. In case of low or high tide the boat service may temporarily be unavailable.
Refunds: In the event the companies are unable to provide a service throughout the period of the validity of your ticket through circumstances within their control, you shall be entitled to a full or partial refund of the price of your ticket. Any application for refund must be made at the Program Centrum’s main office (H-1051 Budapest József Attila utca 24) or in e-mail to the firstname.lastname@example.org. Tickets must be enclosed. Cancellations must be made no later than 24 hours before the start of the reserved programs. Ticket prices (minus bank fees) will be refunded within two business days. In case of cancellation made within 24 hours before the start of the program or "no shows" will not be refunded.
Accident or loss: Please take care of all personal belongings. The companies will not be liable for any loss, damage, delay, inconvenience or direct or consequential loss, however caused, unless due to negligence by the companies, in wich case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.
Alcohol, cigarettes, sweets, food, drink and pets: The consumption of alcohol, cigarettes, ice-cream, food and/or drinks (except bottled drinks) is prohibited on the buses at all times. No pets allowed.
Customer conduct: We may at our discretion require any person to alight from a tour if we deem his/her conduct offensive or a nuisance to other passengers, or if his/her behaviour constitutes a risk to his/her safety or to the safety of other passengers and we shall have no further liability. If the customer is under the influence of alcohol, intoxicating effects of drugs and/or infectious diseases, contaminated clothing or baggage, the passenger can be excluded. Should a passenger cause any damages or leave the bus in an undesirable shape he/she may be held accountable for a 10.000 HUF cleaning and repair fee!
Baby carriage, handicapped travel: Wheelchairs and baby carriages must be folded on all our buses.
- Two cruise tickets,
- Vouchers for gulyás soup, a glass of beer
- Walking tours
- More than 20 other vouchers, entitling our guests to 20-60% discounts at our partner museums, restaurants, baths, the Budapest Zoo and other locations